Return & Refund Policy
At ShopPupu, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and refund policy. Please review the guidelines below:
Returns:
- You may return unworn, unwashed, and undamaged items within 30 days of the delivery date.
- All original tags must be attached, and the item must be in its original packaging.
- To initiate a return, please contact our customer service team at [email protected] or call us at +1 (305) 270-0918. Please provide your order number and reason for the return.
- Once your return request is approved, we will provide you with a return shipping label. Please securely package the item and affix the label to the package.
Refunds:
- Refunds will be issued to the original payment method used for the purchase within 5-7 business days after we receive the returned item.
- Shipping costs are non-refundable unless the return is due to an error on our part or a defective item.
- If you received a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
Exchanges:
- At this time, we do not offer exchanges. If you would like a different size, color, or style, please return the unwanted item(s) and place a new order for the desired item(s).
Additional Information:
- ShopPupu reserves the right to refuse returns that do not meet our return policy requirements.
- We are not responsible for lost or stolen packages during the return shipping process. We recommend using a trackable shipping service and purchasing shipping insurance.
- Please allow up to 3-5 business days for your return to be processed once it is received at our warehouse.
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us. Your satisfaction is our top priority, and we are here to assist you every step of the way.